Return/cancellation policy

QUANTICA720 WANTS TO DELIVER 100% CUSTOMER SATISFACTION

Quantica720 aims to have customers satisfied with the products / kits / devices/online consultation ordered. If you are not happy with what you ordered, you can return the order. Any return is accepted within 14 days of receipt of the order, without announcing the reason by the customer.

  • Any guarantee and/or return of goods will be granted according to the legislation in force, respectively OG 130/2000 regarding guarantees and return. For more details, visit: https://anpc.ro/anpcftp/legislatie/servicii/Ordonanta%20nr.%20130(r1)%20din%202000.html
  • Orders can only be placed by persons over 18 years of age.
  • www.quantica720.com reserves the right to select its customers and to cancel orders without detailing the reason;
  • The national delivery of all products will be made through the courier company NEMO. Thus, delivery may be delayed compared to the estimated time (maximum 2 working days from the courier picking up the order from our headquarter), especially during the busiest periods (Christmas, New Year's Eve, Black Friday, etc.).
  • We are at your disposal at any time for clarifications and solutions to your complaints at the email address info@quantica720.com.

Devices Return Policy:

  • The returned product must be in the same condition in which it was received, in the box, with the warranty certificate sent by the manufacturer, the invoice and all documents received.
  • Products on which unauthorized interventions have been made, which show excessive use, scratches, shocks, blows, products that lack parts/ accessories are not accepted.
  • The customer has the obligation to pack the device in the exact conditions as he received it, so as not to show blows / degradation due to transport. If Quantica720 receives the damaged product, the shop is not obliged to return the value of the product.
  • The return will be made exclusively by the customer and the return shipping company is the customer's choice and responsibility.
  • The return will be made by courier or in person by the client at the QUANTICA720 headquarters and the value of the return will be made only in the bank account indicated by the client within 15 working days
  • The warranty certificate contains the identification elements of the product, the warranty period, the average duration of use, the ways of ensuring the warranty - maintenance, repair, replacement and the term of their realization.
  • If a product you purchased from us has defects during the commercial warranty, please inform us about this situation at the email address info@quantica720.com. Upon receipt of your information, we will contact you to determine how to remedy the claimed situation.

Supplements / Kits Return Policy:

  • The returned products must be in the same condition in which you received them, in the box, with the invoice and all the documents received. If tested, unsealed or consumed, Quantica720 will not accept return.
  • The client is obliged to read the instructions for use of the supplements and to consult the doctor before using them; QUANTICA720 has no obligation to advise on how to administer supplements, except for kits that already have in their component an online consultation BONUS
  • The return will be paid entirely by the customer and the return shipping company is the customer's choice and responsibility.
  • The return will be made by courier or in person by the client at QUANTICA720 headquarter and the value of the return will be made only in the bank account indicated by the client within 15 working days

Services / online consultations Return Policy:

  • Within a maximum of 2 working days after you have purchased the online consultation, you will be called by the representatives of Quantica720 clinic schedule the consultation. The consultation once established can be rescheduled only 2 times. In case of cancellation due to patient, after these 2 times, QUANTICA720 reserves the right not to return the cost of this consultation.
  • The value of the online consultation services offered on the shop www.quantica720.com can be returned only if they are canceled by the patient at least 1 working day before the date of their appointment and not later than 2 calendar months from their purchase;
  • The doctor / specialist for whom you purchased the online consultations will allocate time in the programmer for this, thus we cannot encourage their cancellation less than 1 working day before the appointment.
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